Shipping Details
Orders are shipped Monday through Friday. Orders placed on (US based) Holiday schedule closing will be processed for fulfillment the following business day.
For most items, we will ship within 48 to 72 business hours of receiving your order, depending on order volume. If an item on your order is out-of-stock, we may hold your entire order until all of it can ship. If you need one or more items immediately, please contact our Customer Care team at info@nueralove.com.
Guaranteed Shipping Times
UPS guarantees shipping times when you select one of the following service options. Remember that your order may not ship out the same day it was placed. To figure total delivery time, include both processing time and shipping time.
UPS does not count the day the package is shipped out or weekends as a shipping day. UPS shipping times are provided for your information only and are subject to change by UPS without notice on this website.
| Service | Shipping Time | Guaranteed* |
| 2-Day | 2 Business Days | No |
| 3-Day | 3 Business Days | No |
| Ground | 3-6 Business Days | No |
Once your order has left our facility, we no longer have control. While we will help you as best we can to keep your order moving to the right place, we are not responsible for shipping delays and cannot credit for shipping expenses unless we are at fault.
Shipping fees are determined by the merchandise total of your order.
United States shipping (includes military addresses & U.S. territories)*
| Under $25.00 | $6.00 |
| $25.01-$50.00 | $8.00 |
| $50.01-$75.00 | $100.00 |
| $75.01-$100.00 | $10.00 |
| $100.01-$149.99 | $14.00 |
| $150.00 and up | FREE |
Shipping Surcharges
Based on their size and/or weight, certain items may incur a shipping surcharge.
Domestic & International Shipping Options
International Shipping
Not at this time.
It\’s too Hot. It\’s too Cold.
We highly recommend temperature controlled options for extreme temperature situations. If you are shipping to a hot climate, or during the peak summer months, your natural and organic products can be affected at temperatures above 85F/29C. If your product contains coconut oil, or other ingredients with a low melting point, you may see separation and melting at temperatures as low as 76F /24C. Cold snaps with freezing temperatures can also affect your products.
Our Default Shipper is UPS
Our default shipper is UPS (certain restrictions apply) for continental domestic. UPS will not deliver to a P.O. Box. Our online shopping cart automatically calculates package weight and estimates shipping costs based on the items you select.
Selecting United States Postal Service (USPS)
In some cases, such as for non-contiguous states and some international locations, including Alaska and Hawaii, USPS is often the more cost effective choice, depending on the weight of your total shipment.
Troubleshooting Shipping Issues
If Nue Era Love has made a shipping error, we will re-ship to you as quickly as we can, and use expedited shipping at our expense.
Address Issues
If you\’ve entered an incorrect address, please let us know as quickly as you can. In some cases, we can update the address prior to your shipment going out. If your order has already shipped, we can help you reroute your packages, but you are responsible for any additional shipping or address correction fees charged by UPS.
Refuse Shipment
If you refuse your shipment and the order is returned to us, it is considered a non-authorized return and we will not issue credit for your order. All orders are final, unless there is a problem with the product itself, product container was compromised we will work with you to replace your product. If you have any questions about this, please email info@nueralove.com.
Won\’t be Home for your Order?
Consider having your order delivered to a nearby UPS store or neighbor. This is an important option if you are shipping during hot or cold weather, or if you will have to leave your package in an unsecure area.
Damaged, Missing or Lost in Transit Items
While we pack your orders with extreme care, the shipping carrier can sometimes still damage orders. Inspect all packages at the time of acceptance and carefully verify the extent, if any, of damage in the presence of the driver. If possible, keep all packing materials and boxes intact. First notify Nue Era Love to start a claim. Please take photos of all damage and email them to info@nueralove.com and we will gladly take care of the claim for you. We only handle claims we ship. We do not handle claims not under our carrier account.
If the driver is already gone, please still follow the steps above. It is very important to take photos of all products in the original packing boxes. Please keep everything together, as Nue Era Love will need to contact the shipping carrier to inspect the damage or loss in order to start the claim before a replacement can be sent. New items will be shipped as soon as damaged or missing items have been returned to or verified by Nue Era Love or a claim number has been issued to us by the carrier.
You must retain the original packing materials until any claim is resolved. If you discard the damaged goods, there may be no refund or credit by the carrier due the fact that the claim will not be able to be verified.
This process should only take a couple days before new items can be shipped unless the order is lost in transit. Lost items must be traced by the carrier and can take up to 20 days for resolution. We will help to get you your product again, but we must have resolution of status before we can reship without payment for the new shipment. If you are not at home for time of package delivery and if you feel you are in an area where someone might pick up and walk off with your delivered package, we highly recommend that you request \”signature required upon delivery\” when you place your order. You can do so by making a note in the order comments field.