Returns
Due to the nature of our products and FDA regulations, Nue Era Love cannot accept returns. ALL SALES OR FINAL.
While we do offer refunds and replacements on products that are damaged during shipping, we will need documentation from our shipping partners that damage occurred.
Please note that because we use natural ingredients in our products, there will be variations in viscosity, scent, and color, and these will all vary from batch to batch. Natural ingredients are not identical and can cause variations in the final products. Because Nue Era Love uses the fresh natural ingredients to create the products we sell, our ingredients and products are inherently mutable as they are subject to changes in nature. For example, a plant seed oil may fluctuate in color depending on the growing conditions, varietal, harvest time, etc.
To help reduce waste and ensure you are happy with your product choices, we recommend purchasing one product.
After placing an order:
Check your email for your order confirmation. However, once your order is shipped it is unfortunately not returnable.
If you see an error on your order confirmation, our Customer Care Representatives will be happy to assist you in troubleshooting. You can contact them at: info@nueralove.com.
TO CANCEL YOUR ORDER:
- Once an order is placed there are no cancellations. We process orders immediately and may ship the same day. Therefore to prevent delays we don\’t have a set window of time during which cancellations are guaranteed. Please ensure your order is correct before submitting, as submitted orders will be treated as final and won\’t be cancellable after they are shipped.
- If you need to request changes on an order, please email customer service at info@nueralove.com as soon as possible. Allow upto 24 to 48 hours for a response.
- Orders placed over the weekend will be processed the next business day.
If you feel that there is a problem with your order (such as incorrect quantity, product selection), please contact us within 10 days of receiving it.
Sustainability
Our goal is to reduce environmental footprint. We\’ve selected UPS as our primary carrier, and participate in their Carbon Neutral program. When you ship with us via UPS, we purchase carbon offsets based on the amount of carbon associated with a typical shipment to offset the climate impact of each shipment. Additionally, UPS has a global initiative to reduce fuel, conserve energy, recycle and operate responsibly. Learn more about their Carbon Neutral program.